The HP LaserJet Pro MFP M28w is one of HP’s most compact and powerful multifunction printers. Designed for modern users who want reliability without the bulk, this laser printer offers printing, scanning, and copying in a sleek, space-saving package. Whether you’re a student printing assignments or a small business managing invoices, the M28w is built for speed, precision, and convenience.
But to unlock its full power, you’ll first need to go through the setup process properly. That’s where this HP LaserJet Pro MFP M28w Printer Setup Guide comes in—a complete walkthrough that makes installation simple and stress-free.
By the end, you’ll have your printer connected, configured, and ready to print like a pro.
What Makes the HP LaserJet Pro MFP M28w Special
Before we get our hands dirty with setup, let’s appreciate what this printer brings to the table:
- Compact and powerful: It’s one of the smallest laser printers in its class.
- Fast printing: Up to 19 pages per minute—ideal for quick jobs.
- Wireless connectivity: Supports printing from desktops, laptops, tablets, and smartphones.
- Energy-efficient: HP Auto-On/Auto-Off technology helps reduce power usage.
- Mobile integration: Fully compatible with the HP Smart App, AirPrint, and Google Cloud Print.
In short, it’s efficient, affordable, and designed for people who want their tech to “just work.”
Unboxing the Printer: Start Right
Check What’s Inside the Box
When you first unbox your HP LaserJet Pro MFP M28w, make sure you’ve got:
- The printer itself
- Power cable
- USB cable (optional)
- Pre-installed or separate toner cartridge
- Setup guide and documentation
- Software CD (optional)
If any item is missing, stop right there and contact HP Support. You’ll need all the essentials before continuing.
Remove Packaging Materials
HP secures its printers with several tapes and protective plastics.
- Carefully remove all blue tapes from the exterior.
- Open the scanner lid and toner compartment to remove internal packaging.
- Check the paper tray for foam or cardboard inserts.
Everything should move freely once the printer is unpacked.
Powering On and Preparing for Setup
Step 1: Plug It In
- Connect the power cord to the printer.
- Plug it into a wall socket (avoid using extension boards if possible).
- Press the power button to turn it on.
The printer will light up and make some calibration sounds—perfectly normal.
Step 2: Insert or Reinstall the Toner Cartridge
If the toner came separately:
- Open the front door of the printer.
- Unwrap the toner cartridge.
- Gently shake it side to side to distribute the toner evenly.
- Insert it into the slot until it clicks.
- Close the front door securely.
Your hardware setup is now complete. Next, let’s connect it to your computer or mobile device.
Software and Driver Installation
The HP LaserJet Pro MFP M28w requires proper drivers for full functionality. The easiest way to install them is through the HP Smart App or HP’s official support website.
There are three ways to set it up:
- Wireless connection
- USB wired connection
- Mobile setup
Let’s explore each.
Wireless Setup (Recommended)
Step 1: Prepare for Connection
- Ensure your Wi-Fi router is working properly.
- Keep your Wi-Fi name (SSID) and password ready.
- Turn on your printer and ensure the Wireless light is blinking.
If it’s not blinking, press and hold the Wireless and Cancel buttons together for 5 seconds. This resets the wireless mode.
Step 2: Install the HP Smart App
- On your computer or mobile device, download HP Smart App from the HP website, Microsoft Store, App Store, or Google Play.
- Open the app and sign in or create a free HP account.
- Click Add Printer or Set up a new printer.
Step 3: Connect to Wi-Fi
- Follow the prompts to detect your printer.
- Select your Wi-Fi network and enter the password.
- Wait until the app confirms connection.
Once the printer connects, the wireless light will turn solid blue.
Step 4: Print a Test Page
Test it out by printing a sample page from the HP Smart App.
If it prints successfully, your wireless setup is complete.
USB Setup (For Wired Users)
If you prefer the traditional method or don’t have access to Wi-Fi, you can connect via USB.
Step 1: Connect the Cable
- Plug the USB cable into the printer’s rear port.
- Connect the other end to your computer.
Step 2: Install Drivers
If your operating system doesn’t automatically install them:
- Visit HP’s official website.
- Search for HP LaserJet Pro MFP M28w drivers.
- Download and run the installation package.
- Choose USB Connection when prompted.
Once completed, try printing a document to verify the connection.
Mobile Setup with HP Smart App
The HP Smart app makes it easy to set up your printer directly from a smartphone.
For Android or iOS Devices
- Download and install HP Smart App.
- Open the app and tap + Add Printer.
- Allow Bluetooth and Wi-Fi permissions.
- Select your HP LaserJet Pro MFP M28w when it appears.
- Enter your Wi-Fi password and connect.
Once paired, you can print, scan, and copy directly from your mobile device — no computer required.
Scanning and Copying with the HP M28w
Being an MFP (multifunction printer), the M28w can also scan and copy efficiently.
Scanning
- Place your document face-down on the scanner glass.
- Open the HP Smart App on your computer or phone.
- Click Scan.
- Choose settings like color, resolution, or file type.
- Click Scan to start the process.
You can save, share, or email the scanned file instantly.
Copying
- Place the document face-down on the scanner glass.
- On the printer control panel, press the Copy button.
- Select the number of copies and press Start.
It’s quick, clean, and reliable—perfect for IDs, receipts, or small documents.
Troubleshooting Common Setup Problems
Even simple setups can run into minor hiccups. Here’s how to fix the most common ones:
Problem 1: Printer Not Connecting to Wi-Fi
- Ensure you’re using the correct Wi-Fi password.
- Restart your router and printer.
- Move the printer closer to your router.
- Reset Wi-Fi by holding Wireless + Cancel for 5 seconds, then reconnect through the HP Smart App.
Problem 2: Printer Offline
- Reboot both printer and computer.
- Verify they’re on the same Wi-Fi network.
- Open Devices and Printers (Windows) → Right-click your printer → Set as Default.
Problem 3: Paper Jam
- Turn off the printer.
- Open the toner access door.
- Gently remove jammed paper (never yank it).
- Reload paper correctly and restart.
Problem 4: Faded or Blurry Prints
- Remove the toner and shake it gently side-to-side.
- Ensure you’re using genuine HP toner.
- Run a cleaning page from the HP Smart App.
Updating Firmware and Drivers
HP regularly updates its software to fix bugs and improve performance.
To Update:
- Open the HP Smart App.
- Go to Printer Settings → Advanced → Printer Updates.
- Click Check for Updates and install any available firmware.
Keeping your printer updated ensures smoother operation and longer life.
Maintenance and Care Tips
Like any machine, your printer needs care. Follow these simple habits:
- Clean the scanner glass with a microfiber cloth.
- Avoid overloading the paper tray.
- Use original HP toner cartridges.
- Keep firmware updated for best compatibility.
- Turn off the printer when not in use for extended periods.
Proper maintenance not only improves print quality but also extends the printer’s lifespan.
Why the HP M28w Is Perfect for Home and Office
Here’s what makes this model a top pick:
- Compact design: Fits on any desk without clutter.
- High-speed laser printing: Saves time on large documents.
- Wireless flexibility: Works seamlessly with all devices.
- Energy-efficient: Consumes less power during idle times.
- Budget-friendly: Low maintenance costs and durable parts.
The M28w proves that small printers can deliver big results—fast and affordably.
Final Thoughts
The HP LaserJet Pro MFP M28w Printer Setup Guide may look long, but once you start, it’s surprisingly easy. HP designed this printer to be beginner-friendly, meaning you don’t need technical knowledge to get it running.
Whether you go wireless with the HP Smart App or prefer a classic USB connection, setup takes just a few minutes. Once installed, you’ll enjoy fast, consistent, high-quality printing—the kind that makes your work look sharp and professional every time.
In short, the HP LaserJet Pro MFP M28w isn’t just a printer—it’s a reliable companion for anyone who values speed, precision, and simplicity. Follow this guide once, and you’ll never have to think about setup again.
With your printer ready and your workspace clear, it’s time to get printing—because productivity waits for no one.
